Responsible Gaming
at ck89 — Your Safety Comes First
ck89 is committed to providing a safe, controlled and enjoyable betting environment for all players across Bangladesh. Our responsible gaming framework gives you the tools, information and support you need to stay in control of your play at all times.
Gaming Should Be Fun — Not a Financial Burden
At ck89, we believe that online betting and casino games are a form of entertainment. Like any leisure activity, they are best enjoyed in moderation, with clear personal boundaries and a healthy perspective on both winning and losing outcomes. We recognise that for the overwhelming majority of our players across Dhaka, Chittagong, Sylhet, Khulna and throughout Bangladesh, ck89 is simply a source of enjoyment — a place to follow cricket, play slots or try their hand at card games.
However, we also recognise that for a small number of individuals, gambling can develop into a problem that causes genuine harm — to the player themselves, to their family, and to their financial stability. ck89 takes this risk seriously. We have built a comprehensive responsible gaming programme designed to provide every player with the knowledge, tools and support they need to remain in control. These tools are available from the moment you register your account and can be activated or modified at any time through your account settings or by contacting our 24/7 support team.
Responsible gaming is not merely a regulatory checkbox at ck89 — it is a core operational value. Our support staff are trained to identify signs of problem gambling and to handle sensitive conversations about gambling harm with compassion, discretion and without judgement. If you are ever concerned about your own play or that of someone you care about, our team is here to help around the clock in Bangladesh Standard Time (BST, UTC+6).
The following sections of this page describe our full responsible gaming framework, including the practical tools available on your ck89 account, the warning signs of problematic gambling, a brief self-assessment questionnaire, and details of independent support organisations that can provide confidential assistance free of charge. We encourage all players to read this page carefully, even if you feel your gambling is currently well under control.
Every ck89 account comes with a full suite of responsible gaming controls. Deposit limits, time-out requests and self-exclusion can all be activated instantly — no waiting period, no questions asked.
ck89 only accepts players aged 21 years and above. We apply mandatory identity and age verification at registration and reserve the right to conduct additional checks at any time. Accounts found to belong to under-age users are closed immediately.
If you feel that gambling is causing you distress or financial difficulty, please contact our responsible gaming support team immediately via live chat on the ck89 platform. Our team is available 24 hours a day, every day of the year.
Six Ways ck89 Keeps You in Control
ck89 provides a comprehensive set of player protection tools that can be activated, adjusted or escalated at any time. All tools are available at no cost and take effect immediately upon request.
Deposit Limits
Set a maximum deposit amount for a daily, weekly or monthly period. Once your chosen limit is reached, further deposits are blocked until the period resets. You can lower your limit at any time with immediate effect. Increasing a limit requires a mandatory 24-hour cooling-off review period to protect you from impulsive decisions. Limits can be set in Bangladeshi Taka (e.g., ৳5,000 per day) to match your personal budget.
Session Time Limits
Choose how long you want to play in a single session. When your session time limit is reached, ck89 will display a clear notification reminding you that your pre-set limit has been hit. You can set time reminders ranging from 30 minutes to several hours, helping you maintain awareness of how much time you are spending on the platform each day.
Time-Out / Cooling Off
If you need a short break from gambling, you can activate a time-out period of 24 hours, 48 hours, 7 days or 30 days. During a time-out, your account is temporarily suspended — you cannot log in, place bets or make deposits. The time-out period cannot be shortened once activated. Your account balance is preserved and withdrawals can be requested during the time-out period by contacting support.
Self-Exclusion
For longer-term breaks, self-exclusion allows you to close your ck89 account for a minimum period of six months, one year, or permanently. During self-exclusion, your account is fully deactivated and you will be blocked from re-registering a new account for the duration of the exclusion period. Any pending balance will be returned to your registered bKash, Nagad or Rocket wallet. Self-exclusion takes effect within 24 hours of your request.
Loss Limits
In addition to deposit limits, ck89 allows you to set a maximum net loss threshold for daily, weekly or monthly periods. Once your loss limit is reached, further betting activity is blocked for the remainder of the period, regardless of your account balance. This tool is particularly effective for players who want to cap their exposure rather than simply managing their deposit flow.
Reality Checks
Reality check notifications are periodic on-screen reminders that display your current session duration, total amount wagered during the session, and net result (win or loss) during the session. These reminders appear at intervals you choose — every 30 minutes, every hour, or every two hours — and are designed to keep you grounded in a realistic awareness of your gambling activity rather than losing track of time and money.
How to Activate Responsible Gaming Tools on ck89
All responsible gaming tools on ck89 are self-service and available at any time through your account dashboard. Follow these steps to set up your preferred protection measures.
Log In to Your ck89 Account
Navigate to the ck89 platform and log in using your registered username and password. Ensure you are on a secure, private connection — avoid using shared devices in public locations such as internet cafés in Dhaka or Chittagong when accessing account settings.
Go to Account Settings
Once logged in, navigate to your Account Settings panel. Look for the "Responsible Gaming" or "Player Protection" section within the settings menu. All protection tools are grouped together in this section for easy access.
Choose Your Tool and Set Parameters
Select the tool you wish to activate — for example, a daily deposit limit of ৳2,000 or a weekly session time limit of 10 hours. Enter your chosen value and confirm the setting. Changes that reduce your limits take effect immediately.
Confirm Your Request
You will receive a confirmation notification (on-screen and by email to your registered address) confirming that the setting has been applied. Keep this confirmation for your records. If you do not receive a confirmation, contact our support team immediately via live chat.
Contact Support for Self-Exclusion
Self-exclusion requests must be submitted through our live chat support team to ensure they are processed correctly and all associated data handling obligations are fulfilled. Our team is available 24/7 in Bangladesh Standard Time. Self-exclusion requests are handled with complete confidentiality and without judgement.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following signs may indicate that gambling is becoming harmful. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use our self-exclusion tool or contact support.
Chasing Losses
Continuing to play or increasing your bet size in an attempt to recover money you have already lost.
Borrowing to Gamble
Taking out loans, borrowing from family or friends, or using credit to fund gambling activity.
Hiding Your Gambling
Concealing how much time or money you spend gambling from people close to you.
Mood Swings
Feeling irritable, anxious or depressed when not gambling, or using gambling to escape personal problems.
Losing Track of Time
Spending far more time gambling than you originally intended, losing hours without noticing.
Neglecting Responsibilities
Allowing gambling to interfere with work, studies, family commitments or other important obligations.
A Quick Check-In on Your Gambling Habits
Read the following questions honestly. If you answer "Yes" to three or more, we encourage you to contact ck89 support or use our self-exclusion tool. This is not a clinical diagnostic tool — it is a prompt for self-reflection.
Support Resources for Players in Bangladesh
If you feel that gambling is becoming a problem, you do not have to face it alone. The following resources — including ck89's own support team and independent organisations — can provide confidential, non-judgemental assistance.
ck89 Responsible Gaming Support
Our dedicated responsible gaming team is available around the clock via live chat on the ck89 platform. We can help you activate self-exclusion, set deposit limits, take a time-out, or simply talk through your concerns in complete confidence.
Channel: Live chat (after login)
Email (plain text): [email protected]
Language: English
National Mental Health Programme
Bangladesh's National Mental Health Programme (NMHP) operates under the Directorate General of Health Services (DGHS) and provides mental health support services across the country, including in Dhaka and Chittagong. Problem gambling is a recognised mental health concern that NMHP-affiliated professionals can address.
Access: Through district hospitals and community clinics
Language: Bengali / English
Gamblers Anonymous
Gamblers Anonymous is an international mutual-support organisation for individuals who have a desire to stop gambling. The programme follows a peer-support model and is available globally, including through online meetings accessible to participants in Bangladesh at any time of day.
Access: Via gamblers anonymous international website
Language: English (international meetings)
Family and Community Support
Trusted family members, friends, local community leaders and religious figures can provide meaningful support if you are struggling with gambling. Reaching out to someone you trust is often the most effective first step. ck89 also encourages players to speak openly with their families about setting household gambling budgets and boundaries.
Approach: Open conversation, family accountability
Play Responsibly — Enjoy ck89 on Your Own Terms
ck89 is here to provide entertainment, not hardship. Use our player protection tools, stay within your personal budget, and reach out to our support team the moment you feel your gambling is no longer fun. For players aged 21 and above only.