ck89 Privacy Policy — How We Collect, Use and Protect Your Personal Data

ck89 operates as a trusted online betting and casino platform serving players across Bangladesh. We understand that privacy is a fundamental right and take our obligations regarding the protection of your personal information with the utmost seriousness. This Privacy Policy has been prepared to help you understand, in clear and accessible language, how we handle your personal data throughout your relationship with the ck89 platform.

This policy governs all personal data collected by ck89 through the ck89 website at https://ck89.io, any associated subdomains, mobile-optimised versions of the platform, our live chat support system, our email correspondence channels, and any other digital touchpoint operated by ck89 in connection with the delivery of its services to Bangladesh-based players.

Throughout this document, references to "ck89", "we", "us" or "our" refer to the ck89 platform operator. References to "you", "your" or "the User" refer to any individual who accesses, browses, registers on or otherwise uses the ck89 platform in any capacity. References to "personal data" or "personal information" mean any information relating to an identified or identifiable natural person — that is, information that can be used to identify you directly or indirectly, whether alone or in combination with other data.

We encourage you to read this Privacy Policy carefully and in full. It should be read alongside our Terms & Conditions and our Responsible Gaming policy, which together form the complete framework governing your use of the ck89 platform. If you have questions about any part of this policy, our support team is available 24/7 via live chat in Bangladesh Standard Time (BST, UTC+6).

2.1 Identity of the Data Controller. For the purposes of this Privacy Policy, the data controller responsible for the personal information collected through the ck89 platform is the ck89 platform operator. The data controller determines the purposes and means by which your personal data is processed in connection with the delivery of online betting, live casino, slots, card games and related services to players in Bangladesh.

2.2 Contact Details. All privacy-related enquiries, data subject access requests, and requests to exercise any of the rights described in Section 10 of this policy should be directed to the ck89 support team. Contact details are provided at Section 14 of this document. Our support team will acknowledge all privacy-related communications within five (5) business days in Bangladesh Standard Time (BST, UTC+6).

2.3 Data Protection Commitment. ck89 is committed to processing personal data lawfully, fairly and transparently, collecting data only for specified, explicit and legitimate purposes, keeping data accurate and up to date, retaining data only for as long as necessary, and protecting data against unauthorised access, loss or destruction. These commitments are embedded in our technical infrastructure, operational procedures and staff training protocols.

3.1 Registration Data. When you create an Account on ck89, we collect the following personal information as part of the registration process: your full legal name, date of birth, residential address (including city and district within Bangladesh), email address, mobile phone number, and preferred payment method details. This information is required to establish your identity, comply with age verification obligations, and facilitate the delivery of our services.

3.2 Identity Verification (KYC) Data. As part of our Know Your Customer (KYC) obligations, we may request copies of government-issued identification documents (such as a National Identity Card, passport or driving licence), proof of residential address (such as a utility bill or bank statement), and proof of payment method ownership. These documents are collected to verify your identity, confirm your age eligibility (21+), and satisfy our obligations to prevent fraud and financial crime.

3.3 Financial Transaction Data. We collect records of all financial transactions conducted through your ck89 Account, including deposit amounts, withdrawal requests, transaction dates and times, payment method references (e.g., bKash account numbers, Nagad wallet identifiers, bank account details where applicable), and transaction outcomes. This data is retained for financial record-keeping, fraud prevention and anti-money laundering compliance purposes.

3.4 Gaming Activity Data. We collect detailed records of your gaming and betting activity on the ck89 platform, including the games you play, your betting history, wager amounts, game outcomes, session durations, and bonus utilisation records. This data is used to deliver our services, personalise your experience, fulfil responsible gaming obligations, and resolve disputes.

3.5 Technical and Device Data. When you access the ck89 platform, we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, screen resolution, referring URL, pages visited on the platform, session timestamps, and approximate geographic location derived from your IP address. This data is used for platform security, fraud detection and performance optimisation purposes.

3.6 Communications Data. We retain records of all communications between you and ck89, including live chat transcripts, email correspondence, and any information you voluntarily provide when contacting our support team. This data is used to resolve your queries, improve our support quality, and maintain a record of commitments made by either party.

3.7 Responsible Gaming Data. Where you utilise ck89's responsible gaming tools — including deposit limits, self-exclusion requests, cooling-off periods or session time reminders — we collect and retain records of these settings and the dates on which they were applied. This data is used exclusively to fulfil our duty of care obligations under our Responsible Gaming policy and will not be used for marketing purposes.

The following table summarises the primary purposes for which ck89 processes your personal data, together with the categories of data used for each purpose and the legal basis relied upon:

4.1 Marketing Communications. ck89 will only send you promotional communications (including bonus offers, new game announcements and seasonal promotions relevant to Bangladesh markets such as BPL season offers or Eid promotions) where you have expressly opted in to receive such communications. You may withdraw your consent to marketing communications at any time by updating your Account preferences or by contacting our support team via live chat.

4.2 Automated Decision-Making. ck89 uses automated processes in connection with fraud detection, responsible gaming monitoring and bonus abuse prevention. Where an automated process results in a material decision affecting your Account (such as a temporary suspension or withdrawal restriction), you have the right to request human review of that decision by contacting our support team.

5.1 Contract Performance. The primary legal basis for processing most of your personal data is the performance of the contract between you and ck89 — namely, the Terms & Conditions governing your use of the platform. Without processing your registration data, transaction data and gaming activity data, ck89 would be unable to deliver the services you have signed up to receive.

5.2 Legal Obligation. Certain processing activities are required of ck89 by applicable law, including age verification, identity verification under Know Your Customer obligations, and the monitoring and reporting of suspicious financial transactions under anti-money laundering frameworks. ck89 is legally obligated to conduct these processing activities regardless of your consent.

5.3 Legitimate Interests. Where processing is not strictly required for contract performance or legal compliance, ck89 may process your data on the basis of its legitimate interests — including protecting the platform and its users from fraud, improving the quality and security of our services, and delivering a personalised platform experience. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your fundamental rights and freedoms.

5.4 Consent. For processing activities that are not covered by the above bases — principally the sending of direct marketing communications — ck89 relies on your freely given, specific and informed consent. You may withdraw consent for any consent-based processing at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ck89 does not sell, rent or trade your personal data to third parties for their own commercial purposes. We may share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

6.1 Payment Processors. We share the minimum necessary financial and identity data with our approved payment processing partners — including bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks — to facilitate the processing of your deposit and withdrawal transactions. These partners process your data as independent data controllers under their own privacy policies and are subject to their own regulatory obligations.

6.2 Game Providers. To deliver our casino and gaming services, ck89 shares certain technical session data (including a pseudonymous player identifier, session token, and game activity data) with certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi. This data is limited to what is strictly necessary to initialise, run and settle your game sessions and does not include your full identity details.

6.3 Identity Verification Services. ck89 may engage specialist third-party identity verification providers to assist with KYC document checking. These providers process your identity documents under strict data processing agreements and are not permitted to use your data for any purpose other than verifying your identity on behalf of ck89.

6.4 Fraud Prevention and Security Partners. We may share technical data (including IP addresses, device fingerprints and transaction patterns) with specialist fraud detection and cybersecurity service providers to identify and prevent fraudulent activity on the platform. All such providers are engaged under contractual data protection obligations.

6.5 Legal and Regulatory Disclosure. ck89 may disclose your personal data to law enforcement agencies, regulatory authorities, courts or other governmental bodies where required to do so by applicable law or by a valid legal process. Where permissible, we will notify you of any such disclosure.

6.6 Business Transfers. In the event of a merger, acquisition, restructuring or sale of assets involving the ck89 platform, your personal data may be transferred to the acquiring or successor entity as part of the transaction. You will be notified of any such transfer and the privacy policy governing your data following the transaction.

7.1 Active Accounts. While your ck89 Account remains active, we retain all personal data associated with your Account as necessary to deliver our services, manage your account, process transactions, fulfil responsible gaming obligations, and comply with our legal and regulatory requirements.

7.2 Closed Accounts. Following the closure of your ck89 Account — whether at your request or as a result of action taken by ck89 — we will retain your personal data for a minimum period of five (5) years from the date of account closure. This retention period reflects our obligations under applicable financial crime prevention frameworks, which require records of customer identity and transaction history to be maintained for defined periods following the end of a customer relationship.

7.3 Self-Excluded Users. Where an Account has been closed as a result of a self-exclusion request, ck89 will retain sufficient identifying information (including your name, email address, mobile number and payment method identifiers) for the full duration of the self-exclusion period and for a minimum of five (5) years thereafter, in order to prevent re-registration in circumvention of the self-exclusion.

7.4 Anonymisation. Where personal data is no longer required for the purposes for which it was collected and the applicable mandatory retention period has expired, ck89 will either securely delete the data or anonymise it in an irreversible manner so that it can no longer be associated with an identifiable individual. Anonymised data may be retained and used by ck89 for statistical and analytical purposes without restriction.

7.5 Marketing Data. Where you have consented to receive marketing communications, we will retain your marketing preferences and contact details for this purpose until you withdraw your consent. Following withdrawal of consent, your marketing data will be suppressed (rather than deleted) to ensure that your opt-out preference is honoured.

8.1 Technical Safeguards. ck89 employs a comprehensive range of technical security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These include industry-standard SSL/TLS encryption for all data transmitted between your device and the ck89 platform, AES-256 encryption for sensitive data at rest, multi-factor authentication for Account access, and real-time intrusion detection and prevention systems monitoring platform infrastructure.

8.2 Organisational Safeguards. Access to personal data within ck89's operational environment is strictly controlled on a need-to-know basis. Staff who have access to personal data are trained in data protection obligations and are subject to contractual confidentiality requirements. Access privileges are reviewed and updated regularly, and all access to sensitive data systems is logged and audited.

8.3 Payment Security. All financial transactions on the ck89 platform are processed through PCI-DSS compliant payment infrastructure. ck89 does not store full payment card numbers on its own servers. Mobile wallet transactions via bKash, Nagad, Rocket and Upay are processed through the respective providers' own secure APIs, with only the minimum necessary reference data retained by ck89.

8.4 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ck89 will notify affected users without undue delay, providing details of the nature of the breach, the categories and approximate number of individuals affected, the likely consequences of the breach, and the measures taken or proposed to address it.

8.5 Your Role in Security. While ck89 takes extensive measures to protect your data, you also play an important role in keeping your Account secure. You should use a strong, unique password for your ck89 Account, enable any available two-factor authentication options, never share your login credentials with any third party, and notify ck89 immediately if you suspect unauthorised access to your Account.

9.1 What Are Cookies. Cookies are small text files that are placed on your device by websites you visit. They are widely used to make websites work, to improve efficiency, and to provide information to the website operator. ck89 uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate the platform and deliver a consistent, secure and personalised experience to logged-in users.

9.2 Types of Cookies We Use. ck89 uses the following categories of cookies on the platform:

• Strictly Necessary Cookies: These cookies are essential to the functioning of the ck89 platform. They enable core features such as Account login and session management, bet slip functionality, deposit flow, and security monitoring. The platform cannot function correctly without these cookies and they cannot be disabled.
• Performance and Analytics Cookies: These cookies collect anonymised information about how users interact with the ck89 platform — for example, which pages are visited most frequently and how long users spend on particular game categories. This information is used in aggregate form to improve platform performance and content relevance.
• Functional Cookies: These cookies remember your preferences and settings, such as your preferred language, display preferences, and responsible gaming tool configurations, so that you do not have to reset them each time you visit the platform.
• Security Cookies: These cookies support our fraud detection and security monitoring systems by assigning a pseudonymous device identifier that allows us to detect unusual patterns of access or multiple account registrations from the same device.

9.3 Managing Cookies. You can manage and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair or prevent your ability to use core features of the ck89 platform, including Account login. Instructions for managing cookies in the most commonly used browsers are available on the respective browser developers' help pages.

9.4 Third-Party Cookies. Certain third-party services integrated into the ck89 platform — including game provider iFrames and payment processing widgets — may set their own cookies. ck89 does not control the use of cookies by these third-party services. Please refer to the respective providers' privacy policies for information about their cookie practices.

As a user of the ck89 platform, you hold a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact the ck89 support team using the details provided in Section 14. We will respond to all verified rights requests within thirty (30) days of receipt, and without charge, unless the request is manifestly unfounded or excessive.

11.1 Strict 21+ Policy. The ck89 platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect, store or process personal data belonging to individuals under the age of 21. Age verification is a mandatory step in the Account registration process, and ck89 actively implements checks to prevent und erage individuals from accessing the platform.

11.2 Discovery of Under-Age Data. If ck89 becomes aware that personal data has been collected from an individual who is under the age of 21, we will take immediate steps to close the associated Account, forfeit any remaining balance in accordance with our Terms & Conditions, and securely delete the personal data of the under-age individual except where retention is required by law. If you are a parent or guardian and believe that a minor in your care has registered on the ck89 platform, please contact our support team immediately via live chat or at the email address provided in Section 14.

11.3 Parental Controls. ck89 encourages parents and guardians to make use of available internet filtering and parental control software to prevent minors from accessing online gambling platforms. A range of filtering tools are freely available that can block access to gambling websites on shared family devices.

12.1 Cross-Border Processing. In order to deliver its services, ck89 may transfer your personal data to third-party service providers whose infrastructure is located outside Bangladesh. Such transfers may occur in connection with game provider services, payment processing infrastructure, cloud hosting, identity verification services, and fraud detection platforms.

12.2 Safeguards for Transfers. Where personal data is transferred outside Bangladesh to a jurisdiction that does not offer an equivalent level of data protection, ck89 will ensure that appropriate safeguards are in place to protect your data. These safeguards may include standard contractual clauses, binding corporate rules, or the recipient's adherence to an internationally recognised data protection framework. Details of the specific safeguards applicable to any transfer may be obtained by contacting our support team.

12.3 Game Provider Data Flows. Personal data shared with certified third-party game providers (referenced in Section 6.2) may be processed on servers located in jurisdictions including the European Union, Malta, Gibraltar and other regulated gaming jurisdictions. All such providers are contractually required to maintain security standards consistent with those described in Section 8 of this policy.

13.1 Right to Update. ck89 reserves the right to update, revise or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing activities, or the services we offer. All changes will be effective from the date on which the updated policy is published at https://ck89.io/privacy-policy.

13.2 Notification of Material Changes. Where a proposed change to this Privacy Policy is material — meaning it significantly affects the way in which we collect, use or share your personal data, or materially alters your rights as a data subject — ck89 will provide you with advance notice of the change. This notice will be delivered via email to your registered address and/or via a prominent notice displayed on the platform, no fewer than fourteen (14) days before the change takes effect.

13.3 Continued Use as Acceptance. Your continued use of the ck89 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should discontinue use of the platform and contact our support team to request account closure before the effective date of the change.

13.4 Version History. The current version of this Privacy Policy was last updated in January 2026. If you require information about a previous version of this policy, please contact our support team and we will endeavour to provide the requested information where practicable.

14.1 Privacy Enquiries. For all privacy-related enquiries, data subject rights requests, or concerns about how ck89 handles your personal data, please contact our dedicated support team. We are available 24 hours a day, 7 days a week in Bangladesh Standard Time (BST, UTC+6).

14.2 Support Channels. The preferred method of contact for privacy matters is via the live chat feature available on the ck89 platform after login. This ensures that your identity can be verified securely before any personal data is discussed or disclosed. Alternatively, you may contact us by email at the address below. Please note that email addresses on this page are displayed as plain text and are not clickable links:

Email (plain text — not a link):
[email protected]
Please include "Privacy Request" in your subject line and provide your registered username and the nature of your request so we can assist you as efficiently as possible.

14.3 Response Times. ck89 will acknowledge all privacy-related communications within five (5) business days of receipt and will endeavour to fully resolve data subject rights requests within thirty (30) calendar days. Where a request is particularly complex or where we have received a high volume of requests, we may extend this period by a further thirty (30) days and will notify you accordingly.

14.4 Complaints. If you are not satisfied with how ck89 has handled your personal data or responded to a privacy request, you have the right to escalate your complaint. We encourage you to contact us directly in the first instance so that we have the opportunity to resolve your concern. ck89 takes all privacy complaints seriously and will conduct a thorough review of any escalated matter.